Shipping

When shipping, it is important to us that your orders arrive with you as fresh as when they left the farm, therefore we have structured our dispatch times to avoid weekend delivery delays with our last delivery day on Wednesday.  Orders that are placed after midnight on a Wednesday, will be dispatched the following Monday. Please allow 1 – 3 working days delivery time with NZ Post.

Rural delivery orders can take 2-3 days to be delivered, therefore orders placed after midday on a Wednesday, will be dispatched the following Monday. Please bear in mind public holidays may impact our delivery schedule, but we will do our best to get our products to you as quickly as we can.

To help maintain the freshness, we pack our product orders in Chilltainers with gel ice packs to keep your products cool.

Returns

At Jones Family Farm® we aim to provide our customers with the highest quality products. If an item needs to be returned due to a quality issue, we will meet our obligations under the New Zealand Consumer Guarantees Act to provide a remedy.

Please contact us within 48 hours. We are committed to ensuring that the products you buy from us are consistently produced to our strict quality specification requirements. If there is a quality issue with any of our products, we apologise for the inconvenience. Please contact [email protected]

If goods sent to you are faulty or were sent to you in error, we will send you a prepaid courier label for you to send the products back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.

Items damaged in transit

If your items arrive damaged, please keep all the contents including the packaging or parcel that the items arrived in. Please contact [email protected]

We request that you please provide a photo and a detailed description of the damage. 

The Jones Family Farm Customer Service team can be reached at [email protected]

PLEASE NOTE: Jones Family Farm® reserves the right to change its shipping policies at any time.

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